RETURNS-
Our policy lasts 30 days. If 30 days have gone by since receipt of your purchase we expect that in this timeframe you would have made contact so that we can discuss a refund or exchange. (Some exclusions may apply)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned/exchanged.
Non-returnable items:
Commissioned artworks are created especially for you or are subject to contracts (licensing agreement) and are approved by you at each stage.
This approval is your consent that the artwork meets your requirements and is unable to be returned.
Please also be aware that returns can not be made for "change of mind" as per ACCC guidelines.
If purchasing OOAK wearable art please make contact with any questions regarding size etc if unsure as these pieces can not be exchanged for an identical item due to the nature of the artwork.
To complete your return, we require proof of purchase and contact to be made within the specified timeframes noted above.
Once approved the item in question must be sent back within 3 days of contact.
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts and or packaging for reasons not due to our error
or any item that is returned more than 30 days after delivery.
PRE/MADE TO ORDER-
Estimated timeframes are only a guide and as there is reliance on third parties once orders are placed they are usually unable to be amended which means that refunds and exchanges are not usually applicable on these items.
If an incorrect product has been sent it will be rectified.
REFUNDS-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days.
Late or missing refunds-
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at antayjoart@gmail.com.
EXCHANGES-
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at antayjoart@gmail.com and send your item to: ANGELA WATSON trading as ANTAYJO ART, PO BOX 299, BLACK HILL VIC 3350, Australia.
GIFTS-
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING-
To return your product, you should mail your product to: ANGELA KERNICK trading as ANTAYJO ART, PO BOX 299, BLACK HILL VIC 3350, Australia
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.